FAQs

1. Can I find detailed product information on your website?

Yes, each product page provides detailed information, including specifications, features, and customer reviews. If you have specific questions, feel free to contact our customer support team.

2. How do I place an order?

Simply browse our website, add desired items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

3. Do you ship internationally?

Currently, we only ship to addresses within Canada. We appreciate your understanding, and we regret any inconvenience to our international customers.

4. What are the shipping costs?

Standard Shipping Fee: For orders under $120 CAD, a flat shipping fee of $7 CAD will be applied during the checkout process.

Free Shipping: Orders totaling $120 CAD or more qualify for free shipping.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this information to track the status and location of your package.

6. What is your return policy?

Our return policy allows for returns within 30 days of purchase. Please review our Returns & Refunds Policy for detailed information on eligibility and the return process.

7. How do I initiate a return?

To initiate a return, please contact our customer support team. They will guide you through the process and provide any necessary instructions.

8. Contact Information

If you have any additional questions or concerns, please reach out to us:

  • Address: No. 70 Ke Ve Street, Dong Ngac Ward, Bac Tu Liem District, Hanoi City, Vietnam, 100000
  • Phone: +84 777559811
  • CA Warehouse: 90 Spinnaker Way, Concord, Ontario, L4K 2P6, Canada
  • CA Phone: (289) 304-7625
  • Working Hours: Monday - Friday: 9 a.m. - 6 p.m.
  • Email: [email protected]